Refund policy

European Union — Right of Withdrawal

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving the last item, for any reason and without justification.

To exercise your right of withdrawal, please log in to your account at cocoahub.co.uk/account to open your order and submit a return or cancellation request.

Once you have notified us of your cancellation, you must return the item(s) within 14 days. Items must be in the same condition as received — unused, with original packaging and proof of purchase.

We will process your refund within 14 days of receiving the returned goods (or proof of return), using the same payment method as your original order. Return shipping costs are at your expense unless the item is faulty or incorrect.

Perishable goods (including cacao, cocoa products, and other food items) are exempt from the right of withdrawal once the sealed packaging has been opened, in accordance with EU Directive 2011/83/EU, Article 16(d).